Clause #5.0 Management Responsibility

5.1 Management Commitment  

Ø            5.1.1) Quality Policy -
      The QP presents the views of the
       TOP MANAGEMENT to the
       Organization and to its Customers.

Ø          5.1.2) Quality Objectives –
      QOs are made on the basis of the
       QP documented.

Ø    5.1.3) Conducting Management Review Meetings  –MRMs are mandatory requirements of
ISO 9001 : 2000. These meetings are
carried out at regular intervals to
assess the progress and standings of
the organization w.r.t. ISO needs.

Ø  5.1.4) Resources Availability –
TOP Management is responsible for
fulfilling this clause.

5.2 Customer Focus  
       Prime focus of the Top
       Management should be on
       CUSTOMER DELIGHT. It should be
       the endeavor of the management
       that each & every customer should
       leave fully satisfied.

5.3 Quality Policy  
       The Quality Policy framed should
        have the following points :
Ø  Appropriate purpose of the Organization.Ø  Continual Improvement.Ø  Regular reviewing & monitoring of QMS.Ø  Customer Satisfaction.