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Quality Policy

5.3 Quality Policy 
       The Quality Policy framed should
        have the following points :
Ø  Appropriate purpose of the Organization.Ø  Continual Improvement.Ø  Regular reviewing & monitoring of QMS.Ø  Customer Satisfaction.

e.g. :
Ø  Customer Satisfaction Level - > 90%.
Ø  Customer Complaints – 0.
Ø  Enhancing Team work throughout the Organization.
Ø  Following of the QMS by everybody – 100%
Ø  Reduction of manpower Turnover & Absenteeism.
Ø  Cost Reduction.

5.5 Responsibility, Authority & Communication 
Ø            5.5.1) Responsibility & Authority -
      Responsibility and Authority of each
      and every person of the organization
      has to be clearly defined.
v  This will be done while preparing the “MASTER LIST OF EMPLOYEES” format.

Ø        5.5.2) Management Representative  –
MR is the main person as far as ISO is
concerned. MR is a Top Management
person who is responsible for all the
day to day ISO activities carried out in
the Organization.
v  TQS suggestion for the post of MR would be          Dr. M. S. Pabla.

v  5.5.3) Internal Communication  –
Top Management has to ensure that
all internal communications taking
place within the departments are
properly documented & preserved.
This clause is being fulfilled as all communication is being done thru e-mails & general informations are being displayed on NOTICE BOARD

M5.6 anagement Review     

  Management Review Meetings have to be carried out at least twice a year.
       The meeting is scheduled by the MR in consent with the Director who presides over the meeting.
        All the HODs of each deptt. are participants of the meeting.
        All discussions are documented.
The following points need to be covered in
the meeting:
Ø  Results of previous Internal Audits & actions.
Ø  Customer Feedbacks.
Ø  Status of Corrective & Preventive Actions.
Ø  Follow up actions on previous MRMs.
Ø  Changes that could affect the QMS working.
Ø  Review of Quality Objectives.
Ø  New Resource requirements.
Ø  Recommendations for improvement.
Ø  Any other point with the consent of Director.
 

Clause #5.0 Management Responsibility

5.1 Management Commitment  

Ø            5.1.1) Quality Policy -
      The QP presents the views of the
       TOP MANAGEMENT to the
       Organization and to its Customers.

Ø          5.1.2) Quality Objectives –
      QOs are made on the basis of the
       QP documented.

Ø    5.1.3) Conducting Management Review Meetings  –MRMs are mandatory requirements of
ISO 9001 : 2000. These meetings are
carried out at regular intervals to
assess the progress and standings of
the organization w.r.t. ISO needs.

Ø  5.1.4) Resources Availability –
TOP Management is responsible for
fulfilling this clause.

5.2 Customer Focus  
       Prime focus of the Top
       Management should be on
       CUSTOMER DELIGHT. It should be
       the endeavor of the management
       that each & every customer should
       leave fully satisfied.

5.3 Quality Policy  
       The Quality Policy framed should
        have the following points :
Ø  Appropriate purpose of the Organization.Ø  Continual Improvement.Ø  Regular reviewing & monitoring of QMS.Ø  Customer Satisfaction.  

WORKING CLAUSES

WORKING CLAUSES

Clause #4.0
Quality Management System

4.1 General Requirements

Ø      4.1.1) Determining sequence and interaction between each processes  -

All the processes of the organization & its sequences checked and will be documented in the Quality Manual in the form of FLOW CHART.

Ø           4.1.2) Determining criteria & methods required to ensure that both operation and control of these processes are effective –

Interrelation between each process

established. Few new formats have

to be introduced at 2 or 3 places to

keep effective control on those

processes.

Ø         4.1.3) Ensuring the availability of resources & information necessary for operation & monitoring of processes  –

All types of resources like Manpower,

Computers, Infrastructure, Congenial

Work environment available.

Ø       4.1.4) Monitoring, Measuring and Analyzing these processes  –

Process to be

initiated.

Ø        4.1.5) Continual Improvement of these processes –   

Process to be

initiated.

understanding ISO 9001:2008